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STORE POLICIES

SHIPPING & RETURNS

PROCESS TIME & SHIPPING TERMS

  • Orders are processed in the order they are received. Normal processing times are 1-3 days, but it may take longer due to order volume and product inventory.  We are closed on Friday, Saturday, and Sunday.  Once your package leaves our facility it is at the mercy of the shipping companies.  There is literally nothing we can do once it is picked up by the delivery company.  If you order two days shipping and the carrier takes eight days, we apologize, but there is literally nothing we can do to speed them up or help your package arrive faster.  It is the customers responsibility to contact the shipping company regarding delays.

 

INTERNATIONAL ORDERS:

  • International orders only ship via USPS. "Normal" shipping time into Canada is 6-10 days but it varies substantially. You will be provided a tracking number and it will be your responsibility to deal with any delays, damages, lost packages, or customs inquiries that occur. We only accept responsibility for your order while it is at our facility (Detrimental Concepts Headquarters).  Once your package leaves our possession it is literally out of our hands, there is nothing we can do at that point except rely on the carriers tracking information.  Packages addressed to locations outside of the United States are solely the responsibility of the purchaser and Detrimental Concepts holds no responsibility for what happens to your package addressed to locations outside of the United States. This includes lost and damaged items.

 

Return & Exchange Policy

Detrimental Concepts will only accept returns on product directly purchased from Detrimental Concepts.  If the purchase has been made with one of our vendors, the return must be handled through the vendor.  Vendors may be subject to their own return policies.  Returns to Detrimental Concepts must be initiated within 30 days of placing the order.  Used, installed or damaged product cannot be returned; only brand new parts, as received from Detrimental Concepts are eligible to be returned.  Customers must email Detrimental at info@detrimentalconcepts.com for return instructions and approval.  Detrimental Concepts does not pay return shipping, this is the responsibility of the customer. Additionally, the cost of shipping the order to the customer will not be refunded.  Refunds for product received in new condition will be processed within 7 days in most cases.  If we have questions after receiving the returned parts, the return will not be processed until the customer answers the inquiries from Detrimental Concepts  Product can only be returned for store credit, cash refunds will not be given.

STORE POLICY

Customer Care

We are a small company based in Northern Utah.  We strive to treat our customers with the best customer service possible.  If you have an issue with any of our products please contact us via email and we will do our best to get the issue resolved.

Privacy & Safety

Privacy Policy

This privacy notice discloses the privacy practices for (www.detrimentalconcepts.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When yo
u submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 435-757-8058 or info@detrimentalconcepts.com.

Distributor or Dealer Inquiries

Currently Detrimental Concepts is not looking for dealers or distribution we are a small business and most of our workload is completely custom.

 

Product Warranties

OVERVIEW

All Detrimental Products or items sold by Detrimental Concepts, carry no warranty unless clearly expressed on this page. Any perceived warranties from any other source are not valid and will not be honored. Any products/items not listed are not covered by a warranty of any kind. Detrimental Concepts Terms/Conditions superseded this page and shall be referred to for any conflicts. Warranty will be voided on any parts used for competition. Warranty does not cover damage resulting from improper installation and/or willful destruction parts. Follow all installation instructions carefully and operate all parts within their design parameters. Intentional damage to Detrimental products will immediately void your warranty.

CANOPIES

FLAGS

 

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

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